We are launching a new series to answer for all of the problems you have encountered during using TECNO phones.
We have collected the most frequently asked questions and we will provide tutorials for each question and update weekly.
Have you ever experienced this situation? Your mobile phone suddenly stop working and the screen turns to black. Don’t be nervous~ It doesn’t mean that your phone is “dead”. Possibly it can be save by some simple operations. This time we will talk about the solutions for the mobile phones crashing.
Let's get started!
There are two different types of Android phones. One’s battery is detachable. We could directly open the back and take battery out. Then we install the battery again and press the power button to reopen the phone. For most situation, it would solve the crashing problem of smart phones. If it does not work, we suggest that this phone should be sent to the repair shop. Because we can not deal with this kind of problems by ourselves.
As for the mobile phones with non-removable battery, we need to choose another method. Firstly we can wait for a few minutes, because the same situation also appears when the phone jams. If later the screen still does not react, we should adopt a rather “violent” way. Press the power button and volume- to enter the Factory Mode. In Factory Mode, we can only use volume button to control. “+” is for “up” and “-” is for “down”. After choosing “Item Test-Keys”, we can restart the phones.