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[Discussion] Device malfunctioning

HiOS  |  2021-3-23 13:17 TECNO CD7 0139

lately my device has been malfunctioning for hour's, which I did an update and till now nothing is working, my apps are saying "hios has stop working" as same with other applications, I don't want to reset the device because, I've a certain app which I hide most of my files and photos and same app also says "stopped working" please I need help on this, else I've to lose my files and that's going to be great loose for me today.
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